100DAY PROMOTIONAL SCREEN COVER/POOR SERVICE

You should have an option with 0 stars. Words cannot even begin to describe how I feel about Huawei service and product at the moment. I used to praise and recommend Huawei to my friends and family. Not anymore. I regret buying Y7P in December 2020. Purchasing was all good and well, until my device got damaged and they are rejecting me the 100 Day Promotional screen cover. The consultant at the store told me I automatically have this Promotional Screen Cover because of buying this qualified device. This lady did not tell me that I needed to activate this cover within 14 Days of purchase. I mean, Who's looking at papers again when you want to flash your new device?

I contacted claims department, they did not have a policy in place for me. Wow, I did not even know that I needed a policy seeing that I bought this device which qualifies.

So now I wanted to take up Huawei Care Lite, rejecting because of existing damage. I have never been so disappointed by Huawei.

But then again, this is South Africa. Businesses does not know the terms "Exceptional Client Experience", "TCF", and that the client have the right to know what the terms and conditions say in simple language that the client understands.

What am I to do now? They had me sign terms and conditions knowingly that they have not explained the whole thing. Even though their terms also state that you still qualify because the device is purchased within the promotional period. I don't know what the big issue is. I have proof of purchase and everything.