Poor Customer service.

I requested for a quotation on 15th March. It took them 2 days to respond and after I sent another email (yesterday),Lukas phoned me to confirm appointment for today Friday 18th March at 12h00. At 11h15 he called me to cancel the appointment because his boss said that he had other work to do? I made arrangements to be at home because I urgently required this quotation even If I planned to go away for the long weekend. Now it is midday and a whole day wasted for me... This is a poor show from this company and hopefully I can put others off of using them as they are really pathetic in terms of customer service and sticking to their appointments.