DT
Disebo T
1 reviews | Active since Dec 2018
18 Dec 2018, 14:40
No Communication, poor service
Appliance House is the worst place anyone can order from.
I placed my order for a Defy washing machine on the 23 November 2018 and paid online for it . delivery was meant to be on the 28th of November till today nothing??? I have sent endless emails to the support desk email even tried calling with no luck, all you get is the auto reply mail and music when calling with no follow up!!!
I need my order or refund my money please!
Helpful (0)
Replies (2)0
Replies (2)
Appliance House's replyOfficial
09 Jan 2019, 20:46Good day,
Please accept our apologies for the delay in responding. We have now reopened after the holiday period.
We are very distressed by your comments and would be grateful if you can you provide your order number to allow us to investigate.
Our customer service team works to ensure that all clients are contacted and the response rate is 100%. Please accept our apologies if your enquiry has been missed.
Many thanks
Please accept our apologies for the delay in responding. We have now reopened after the holiday period.
We are very distressed by your comments and would be grateful if you can you provide your order number to allow us to investigate.
Our customer service team works to ensure that all clients are contacted and the response rate is 100%. Please accept our apologies if your enquiry has been missed.
Many thanks
Best regards,
Appliance House's reply09 Jan 2019, 20:46
Official
Good day,
Please accept our apologies for the delay in responding. We have now reopened after the holiday period.
We are very distressed by your comments and would be grateful if you can you provide your order number to allow us to investigate.
Our customer service team works to ensure that all clients are contacted and the response rate is 100%. Please accept our apologies if your enquiry has been missed.
Many thanks
Please accept our apologies for the delay in responding. We have now reopened after the holiday period.
We are very distressed by your comments and would be grateful if you can you provide your order number to allow us to investigate.
Our customer service team works to ensure that all clients are contacted and the response rate is 100%. Please accept our apologies if your enquiry has been missed.
Many thanks
Best regards,
DT
Disebo T's updateReviewer Update
10 Jan 2019, 17:07I have contacted my bank with regards to the email I received for a refund, it does not sit well with me that I have to be charged about R350.00 on bank charges for something that was not even my fault. It is only fair that you pay me for the bank charges as well. My bank told me that whether I get the refund or not I’ll still be charged.
This is a big inconvenience, what kind of a business is this?
DT
Disebo T's update10 Jan 2019, 17:07
Reviewer Update
I have contacted my bank with regards to the email I received for a refund, it does not sit well with me that I have to be charged about R350.00 on bank charges for something that was not even my fault. It is only fair that you pay me for the bank charges as well. My bank told me that whether I get the refund or not I’ll still be charged.
This is a big inconvenience, what kind of a business is this?