Appliance House not complying with The Consumer Protection Act, No.68 of 2008, which came into effect on 31 March 2011

Minus 100* as I do not receive any response to my inquiries at all. appliance_house_sa Referrring to the The Consumer Protection Act, No.68 of 2008, which came into effect on 31 March 2011:

Re: [Appliancehouse] Re: Chat with Visitor ********** 7

Thu, Nov 29, 12:47 PM (4 days ago)

Good day,

I regret to advise that I have yet not receive any feedback. I had to make another call and I was advised as follow: 28/11/2018 at 16h17 I was advised by Lerato that everyone as knocked off for the day and that I would have feedback the following day (which is today). 29/11/2018 at 12H48 I had to yet again phone since I have not received feedback and my requests have not been deemed as urgent. Tshegofatso advised me that they are still waiting for payments to be confirmed by accounts. Regrettably he did not have my contact details and I had to confirm it again. (Which is just affirmation that my previous attempts to make contact and submit a complaint was not taken in a serious light.)

Please note that this is now a matter of urgency and I have advised Thsegotatso that if I do not receive feedback by en of day I will proceed to open a Case with the SAP for ***** and false advertising.

Your urgent response is now awaited.

Kind regards,

Chat started: 2018-11-27 09:22 AM UTC

(09:22:53 AM) Visitor ********** 7: how do i log a complaint? (09:23:55 AM) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly. (09:24:59 AM) Visitor ********** 7: my email addresss is ********** (09:25:48 AM) Visitor ********** 7: I require your complaint procedure, an active contact number which actually works and a reference number to submit to the Consumer Protection Agency. (09:27:25 AM) *** Appliance House Support joined the chat *** (09:27:47 AM) Appliance House Support: Good day, how can i assist you (09:28:37 AM) Visitor ********** 7: I have made an eft transfer, submitted several email communique and tried to call with no avail. I require your complaint procedure, an active contact number which actually works and a reference number to submit to the Consumer Protection Agency. (09:33:08 AM) Visitor ********** 7: No response