Appliancehouse.co.za Late Delivery

<p>HISTORY OF MY APPLIANCEHOUSE.CO.ZA ORDER 08 JuL 18: Ordered Whirlpool JT469/SL using smartphone. Payment made via eft. Received acknowledgement of order via email, also requested I send POP. 10 Jul 18: Received email claiming &ldquo;unprecedented demand for this item &hellip;&hellip;..&rdquo;, calls for patience, new stock should arrive on Thursday 12 Jul 18. When trying to contact ********** 935 the call diverts to voicemail of ********** 676? I send mail asking if I&rsquo;ve been ****med, assured not. Claims still awaiting stock, will contact me soon. 13 Jul 18: receive email apologising for delay, and stating that delivery will take place no later than Tuesday, 17 Jul 18. I requested a tracking number at this time. 17 Jul 18: Received email claiming I would receive tracking number today or tomorrow. 18 Jul 18: I ask via email where the tracking number is. Anna confirms via tawk.to that my order will arrive Friday 20 Jul 18, will forward tracking number as soon as on system. Anna further states 087 number inactive, should work again 19 Jul 18. 19 Jul 18: Tawk.to confirmation from Kirsty at 07h01 that tracking number will be forwarded this afternoon. Asked Luyanda at 14h29 for tracking number, asks me to allow here to &ldquo;chase it up with the team&rdquo;. 20 Jul 18: Receive email claiming phone lines down and that I will only receive my order next Wednesday, 25 Jul 18. Luyanda claims via Tawk.to that they have serious issues with phone lines, and that my order is live with Whirlpool. They can only follow-up via emails. Phone lines have been down for 2 weeks already apparently, therefore can&rsquo;t get an ETA for me. Also the CEO flew in to JNB to sort problem. She will chase it up again. Receive email claiming that item will be at Whirlpool Centurion warehouse today, will be dispatched to Appliance House distribution centre on Monday 23 Jul 18, and then on to me. I rep**** and stated that it must be delivered by Wednesday 25 Jul 18 due to me not being home from Thursday on. 23 Jul 18: Sent email again requesting ETA, phone lines down, tawk.to had no response. Spoke to customer care at Whirlpool in an effort to trace my microwave. They requested I forward order numbers etc via email for them to investigate. Await feedback from Whirlpool. 24 Jul 18: Sent yet another email to ********** re-iterating the fact that I need the tracking number so that I can make arrangements for receiving the package as I will not be homefrom Thursday 26 July. I spoke to Archie at Orion Logistics, who promptly found what he believes to be my package via an email he received today. He will provide more details during the course of the day. Received email from ********** once again apologising for communication issues, and promising that &ldquo;our team will be in touch with today to confirm your delivery&rdquo; As promised, Archie from Orion Logistics contacted me with good news, my package was on its way!! Received email from appliancehouse.co.za on 24 Jul 18 with tracking number!!! If you are still battling to get hold of the company, try phoning Archie at Orion Logistics, ********** 001</p>