Appliance house - false advertising and withholding my refund
I ordered a fridge online on a Sunday because they promised delivery that Thursday. Thursday came and went and NO ONE contacted me to let me know I was never going to get a fridge. Friday - after spending over R100 on airtime waiting to speak to someone, they agreed to a refund.
It has now been two weeks. I have send over 20 emails and had NO response. When i call, and i actually get through they tell me theres nothing they can do and my call cant be escalated.
I paid just under R3000 for a fridge and they are not refunding my money.
I am still sitting here with no refund.
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Appliance House's replyOfficial
09 Jan 2019, 20:47 Good day,
Please accept our apologies for the delay in responding. We have now reopened after the holiday period.
We are very distressed by your comments and would be grateful if you can you provide your order number to allow us to investigate.
Our customer service team works to ensure that all clients are contacted and the response rate is 100%. Please accept our apologies if your enquiry has been missed.
Many thanks
Please accept our apologies for the delay in responding. We have now reopened after the holiday period.
We are very distressed by your comments and would be grateful if you can you provide your order number to allow us to investigate.
Our customer service team works to ensure that all clients are contacted and the response rate is 100%. Please accept our apologies if your enquiry has been missed.
Many thanks
Appliance House's reply09 Jan 2019, 20:47
Official
Good day,
Please accept our apologies for the delay in responding. We have now reopened after the holiday period.
We are very distressed by your comments and would be grateful if you can you provide your order number to allow us to investigate.
Our customer service team works to ensure that all clients are contacted and the response rate is 100%. Please accept our apologies if your enquiry has been missed.
Many thanks
Please accept our apologies for the delay in responding. We have now reopened after the holiday period.
We are very distressed by your comments and would be grateful if you can you provide your order number to allow us to investigate.
Our customer service team works to ensure that all clients are contacted and the response rate is 100%. Please accept our apologies if your enquiry has been missed.
Many thanks