******* service : Easy Car Hire Durban KwaZulu-Natal (province),South Africa- Free Cancellation | Easyrentcars.com

Following your response 1. Our response : There was NO reservation at EUROPCAR when we arrived there at +- 10.30 as we have stated many times before , EUROPAR had to call for the reservation and we had to wait for almost 30 mins before the reservation was received at EUROPCAR - so you first response is TOTAL ******* 2.We can also understand your situation and have tried our best to claim for the refund again and again Our response is this is total NONSENSE - since we are the ones calling you over and over again and all you do is RUN AWAY FROM THE RESPONSIBILITY 3.Finally, as a goodwill of gesture, Our response is total NONSENSE - you have no good will - all you try to do is to be arrogant and deny responsibility

"the supplier agrees to only charge you 135 USD for the cancellation, So the rest of 126.81 USD will be refunded to you. The refund has been processed and please check for it later, and it will appear in your credit card within 7-10 working days" Our response - we want our FULL REFUND 4 . When we called your office for the first time from Europcar after the reservation finally came through after 11 o clock - so your assertion that we picked up the car late is another bunch of total ******* - the reservation was not at EUROPCAR

5. The vehicle we requested which was the CLA - WAS NOT AVAILABLE - despite your call centre CONFIRMING when we booked as per below that the vehicle was still available - that was the first call that was made . In addition the vehicle that was offered as an option was a lower cost that what we had paid easyrentcar - we felt that we were being deceived by easyrentcar

Ariel Gonzalez I can check if car is still available Ariel Gonzalez so you can go ahead and re book thats not problem ill check now Ariel Gonzalez Ariel Gonzalez im showing it available Easy Car Hire Durban KwaZulu-Natal (province),South Africa- Free Cancellation | Easyrentcars.com 6. Finally when we agreed to take the alternate vehicle , we were then told that the car did not have SUPER COVER as was stated in the agreement and if any thing happened above the standard cover we would have to make the payment and recover the cost from you , We contacted your office again 7. Finally when we agreed to take the alternate lower cost vehicle with the reduced cover , we were again now told , because the cover placed with EUROPCAR was a standard cover , we would then have to block of almost $ 1500 - when we did not have this amount of credit available on the card we had with us - without having to transfer funds in Botswana to the card - we were unable to get the car .

SO NO - it was not a no show - no it was not us just cancelling a vehicle , and NO we did not enjoy or appreciate the interaction with your company and we were left stranded at the airport without a vehicle , fortunately our daughter was able to rent the vehicle for us .

YOU HAVE RECEIVED A LETTER CONFIRMING WHAT I HAVE WRITTEN ABOVE FROM THE MANAGER OF EUROPCAR AT KING SHAKA AIRPORT

So as a matter of decency , please refund our full payment - your lack of transparency , honesty , poor delivery and customer service is not our problem

WE WILL ESCALATE OUR EXPERIENCE TO ALL TRAVEL WEBSITES