MK
Manuella K
1 reviews | Active since Jan 2019
16 Nov 2020, 16:19
WORST SERVICE
So my account was billed again, after the debit order date. 3 debits. I have spoken to Dolly, Khanyesile and Nompumelelo, everyone promising call backs and that my refund will be in my account today, since it was billed on the 7th November. No returned calls, no refund. NOTHING. very fast to bill your account but it takes centuries to get your money back. I'm not happy about this service at all.
Helpful (0)
Replies (3)0
Replies (3)
HTN Attorneys's replyOfficial
17 Nov 2020, 10:35Hello Manuella
Thank you for bringing this to our attention.
Your complaint has been received and escalated to the Finance and Refund department management. We apologise for any inconvenience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula
Thank you for bringing this to our attention.
Your complaint has been received and escalated to the Finance and Refund department management. We apologise for any inconvenience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula
HTN Attorneys's reply17 Nov 2020, 10:35
Official
Hello Manuella
Thank you for bringing this to our attention.
Your complaint has been received and escalated to the Finance and Refund department management. We apologise for any inconvenience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula
Thank you for bringing this to our attention.
Your complaint has been received and escalated to the Finance and Refund department management. We apologise for any inconvenience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula
MK
Manuella K's updateReviewer Update
17 Nov 2020, 11:09NO DOLLY! THIS CANNOT STILL BE ESCALATED! Please tell Khanyisile I am still waiting for him to call me back. Its past 11am
MK
Manuella K's update17 Nov 2020, 11:09
Reviewer Update
NO DOLLY! THIS CANNOT STILL BE ESCALATED! Please tell Khanyisile I am still waiting for him to call me back. Its past 11am
HTN Attorneys's replyOfficial
17 Nov 2020, 16:07Hello Manuella
Please be advised that your refund request has been processed and will only reflect in your bank account within the next 24 hour. We apologise for any inconvenience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula
Please be advised that your refund request has been processed and will only reflect in your bank account within the next 24 hour. We apologise for any inconvenience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula
HTN Attorneys's reply17 Nov 2020, 16:07
Official
Hello Manuella
Please be advised that your refund request has been processed and will only reflect in your bank account within the next 24 hour. We apologise for any inconvenience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula
Please be advised that your refund request has been processed and will only reflect in your bank account within the next 24 hour. We apologise for any inconvenience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula