UTTERLY DISGRACED WITH THE SERVICE

I have been in contact with Luthando Maas, who has given me terrible service, he blatantly ignores my emails, and when he does respond he still does not give me a resolution that is required. I surely hope he gets the training he requires as this is not how you deal with clients or provide a service I have an outstanding account and made a payment on the 29/04/2022, yet the account has been sold to Nimble Collections who has no recollection of the payment of 1.200r that I made. I have been callling HTN attorneys, they either drop the line and say they will get ack yet no one does.

I email there customer services and the above agent and no reply whatsoever.

Eventally when he rep**** after me saying i refuse to pay the account until I have proof the payment has been allocated and a new statement is provided he then replies saying that the account is still with HTN attorneys and they will be collecting on this account yet NIMBLE COLLECTIONS is calling me for outstanding debt as the account was sold to them!!!

I need answers as this is the 3rd week and I will now be laying a formal complaint with the Financial ombudsman!!