Unfair and unprofessional act

<p>These attorneys didn't call me when my account was handed over to them. They just called in September telling me that I owe Markham so much and also the legal fees. From there I asked them to send me their bank details, my statement showing everything, still they failed to do that. They called over and over and I requested the same information but never received it. Today they called again, and I asked the lady to forward me all the things I requested to my personal email, fortunately it came through. Now I asked them to explain to me how was the settlement amount incurred over these months, before I can pay, the lady failed to explain and decided to drop the call. So basically all these interests they have been charging should have been avoided from the month I asked them to send me their bank details or even the month when my account was handed over to them, would have controlled that. So I feel like they are unfair and unprofessional.</p>