********* Collectors

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I received a collection request for a Wonga account via email. I called them and explained to them that I paid this account to the previous collectors. The Agent at the time Abram asked for proof of payment and the name of the collectors. I sent the documents. Abram called to confirm that he received the documents and that his Team Lead is on lunch and he must allocate the payment and then he will call me back to confirm, this was on 31/07/2020...till this day I never got a call.

Then I get another email with a statement reflecting a balance to be paid. Why was I not told about this on 31/07? I call again and waste my airtime again_ I spoke to Mpho, she told me there is nothing she can do, really? The call cut again and she NEVER bothered to call me.

I then called and spoke to Nompumelelo and I specifically asked to speak to the Manager or Team Lead, guess what she left the phone and never spoke again. So now I am under the impression that there is no Team Lead in this organisation who can resolve this issue I am having.

Worst part, Wonga confirmed in writing on 31/07/2020 that I do not owe them anything.

I have never ever experienced such BAD and ridiculous service!