Terrible service,unresolved matter

My husband has a loan with Bruma Finance.Long story short, his account was handed over to HTN Attorneys because he defaulted on his payments.

Fast forward to 21 June 2018, we requested a settlement letter stating that an amount of R12628.46 needed to be paid to the lawyers account before 29 June 2018. The matter number that was given as a reference is ********** 084/VUYANI NANA.

I made the payment via the Capitec Banking App with the immediate payment option, but my mistake was that I didn’t quote the reference as stated in the letter. After realizing that I called their offices to find out what I needed to have the payment that I made allocated to the said matter. I was advised by the person who answered the phone that I needed to send a bank statement reflecting the payment, and quote the correct reference in the subject of that email, and send to **********

I sent the email on 27 June 2018, and I didn’t get any communication or feedback until I called again on 5 July 2018,only to be told by the rude person who answered the phone that the payment is still not allocated, and I must send the email again.

I sent the email again on that same day, and as I’m writing this no one has communicated or said anything to me. I gave them my cell number in that email to say that they must send communication to me.

I want a paid up letter from these people, so my husband can apply for ITC clearance, and we can go on with our plans.