Terrible service

Just got off the phone with Dolly Mathebula, the most conceited, self proclaimed, glorified call center agent I have ever had the displeasure of speaking to. I received an offer to settle my oustanding Wonga loan on the 19/12/2018. They had given me 7 days to settle the account which I did on the 23/12/2018. Since then I have made more than a few calls emails and faxes to HTNattorneys at an attempt to get a paid up letter but still today Shaun Schussler, team leader of consultants as he introduced himself (distrust that statement as I have spoken to him before) says that the "automated system" needs 24hrs to allocate payment via the reference number that is supp**** by HTNattorneys, you mean 2 weeks isn't enough time for your 24hr automated system to allocate payment? Well Shaun Schussler says that it does, Dolly Mathebula says that the payment notification that I sent from my capital banking app is not in pdf format... Yea I'm sure even the fax I sent via the same app is not in pdf format, leaving alone the struggle it has been to get a paid up letter from HTNattorneys, the phone etiquette of Dolly Mathebula is that of a ten year old, no courtesy or respect for the clients of HTNattorneys. HTNattorneys would do well to better train their consultants in phone etiquette and mutual respect for their jobs and for the clients of HTNattorneys. We all go through tough times and rough patches but do we have to lose our respect and dignity for a little pride...?