REFUND

I have fully paid my outstanding account on the 29 July 2022 with wonga. On the same day, a debit went off my account for R3674.I have been requesting my refund since that day,they send me a refund form which I fill on the same day and they asked for a copy of my id and a bank statement which I did sent to collections @htnattorneys.co.za.Even now I have never received my refund. Can I please have my refund, I'm tired of the poor service experience from your customer agents. I can't even get through to your finance or refund department.