Quality customer service please- Htn attorneys

I am receiving threatening FINAL WARNINGS from Wonga because they didn’t capture my payment arrangement on their systems.

The worse part making a payment on 26 September 2019, but the balance remains the same. The consultants promised to call me back and none did. This is after the very same consultant Phumza ignored my emails for weeks. She left me confused telling me about 2 different account numbers I must use making payments.

At this point I don’t trust them I want to know where my money went and also I demand a latest statement that shows I have paid with lower balance due. I won’t pay interest either for their poor service. Someone needs to resolve this ASAP.