Paid up account still showing as outstanding at the Credit Bureau

Item: HTN Attorneys
Rating: 1
Author: Sean S

I had settled a Bruma account two months ago and have requested my payment profile and balance to be updated at the Credit Bureau...two months later and it is still showing an outstanding balance and NOT UPDATED. Each time i phone i get promised it will be done and nothing to date. I am lodging a complaint now with the NCR

Helpful (0)

Replies (3)

HTN Attorneys's replyOfficial

20 Oct 2022, 08:25

Good day Sean

Thank you so much for contacting HTN Attorneys.

Your request has been forwarded to the relevant Department. You will receive feedback in due time.

We trust that you find this in order.

Yours faithfully,

HTN Team

HTN Attorneys's reply20 Oct 2022, 08:25

Official

Good day Sean

Thank you so much for contacting HTN Attorneys.

Your request has been forwarded to the relevant Department. You will receive feedback in due time.

We trust that you find this in order.

Yours faithfully,

HTN Team

Sean S's updateReviewer Update

01 Nov 2022, 12:05

Still showing and I spoke to Sabelo yesterday and gave him 24 hours to have this resolved or I will resort to reporting you to the NCR, Council of Debt Collectors as well as the Law Council of SA...I have had enough!

Sean S's update01 Nov 2022, 12:05

Reviewer Update

HTN Attorneys's replyOfficial

02 Nov 2022, 07:36

Good day Sean,

We just wanted you to know that we are still working on resolving your query.

It is taking a bit longer to investigate the matter, but rest assured we are working on it to provide you with the best possible resolution.

Regards

HTN Customer Care Team

HTN Attorneys's reply02 Nov 2022, 07:36