NOBODY CARES - HOW CAN PEOPLE CARE SUCH A LITTLE TO ASSIST

Nobody has ever come back to me over a month now trying to sort my account out. Quick to call when money is owed but not so quick to assist with paid up letters. Absolutely disgusting how a company can care so little for people financial well being. Do I need to hire a private lawyer now to sorty financial affairs out as right now I am getting nowhere only because of 1 simple paid up letter.