EV
Erich V
1 reviews | Active since Aug 2014
20 Oct 2020, 09:51
No response or assistance.
I have an outstanding loan with Wonga finance. I had to go under debt review and they handed me over to HTN attorneys. I have never defaulted on my debt review payments. I requested numerous times from HTN attorneys for a settlement amount and dont get a response. If I do get a response they say your query has been sent to the relevant department. Then I get no response. I have been trying now for almost 4 weeks to get a settlement amount and they simply couldnt bother to reply. They would rather keep me bound to my loan at an exorbitant interest rate than actually help a person.
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Replies (2)
HTN Attorneys's replyOfficial
20 Oct 2020, 12:12Hello Erich
Thank you for bringing this to our attention.
Your complaint has been resolved and a settlement letter has been sent to you as it was initial sent to your Debt counselors (Debtline) on the 15-10-2020 .We apologise for any inconvienience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula
Thank you for bringing this to our attention.
Your complaint has been resolved and a settlement letter has been sent to you as it was initial sent to your Debt counselors (Debtline) on the 15-10-2020 .We apologise for any inconvienience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula
HTN Attorneys's reply20 Oct 2020, 12:12
Official
Hello Erich
Thank you for bringing this to our attention.
Your complaint has been resolved and a settlement letter has been sent to you as it was initial sent to your Debt counselors (Debtline) on the 15-10-2020 .We apologise for any inconvienience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula
Thank you for bringing this to our attention.
Your complaint has been resolved and a settlement letter has been sent to you as it was initial sent to your Debt counselors (Debtline) on the 15-10-2020 .We apologise for any inconvienience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula
EV
Erich V's updateReviewer Update
20 Oct 2020, 12:30Thank you for your prompt reply.
EV
Erich V's update20 Oct 2020, 12:30
Reviewer Update
Thank you for your prompt reply.