No idea how this company works!!!-TERRIBLE!!!!!

<p>I would like to express my frustration with this company!!I have no idea who to contact as every single person I deal with fails to supply me with proper information.</p> <p> </p> <p>Long story short.I requested a statement for reference: ********** and my paid up letter for account 209383. </p> <p>Tasneem Peterson sent me my statements for both,my paid up letter was being processed.</p> <p>I then arranged with her for a debit order to be set up for account ********** .</p> <p>This was done as per emails.</p> <p> </p> <p>After a day I kept on getting calls from HTN for payment.I explained to them that I have done this already.</p> <p>Today I get a call from Charity who says she can offer me a settlement figure for account ********** .</p> <p>I ask her to forward this on email,which she did.</p> <p>The settlement figure she offered me was a joke.!!</p> <p> </p> <p>The figure was waaay more than my statement I received 2 days before that.</p> <p>What the hell is going on in this company???</p> <p> </p> <p>There is no way I am accepting that.Why are they even still contacting me after I have already arranged a debit order with Tasneem??</p> <p>I have sent my statements I received to Charity of both accounts!</p> <p> </p> <p>I want my paid up letter for the one account and I will be paying by debit order as per set up and information that Tasneem Peterson had sent me for the other account!!!</p> <p> </p> <p> </p> <p> </p>