HTN Attorneys Poor Call Centre Agents and systems!

I am not sure how things operate at HTN attorneys, but their service is poor and their agents are rude. I have an unsettled account that I have been trying to sort out with them for over a month now and each contact I have with them ends with disgust.

1. Agent Dolly, and others at their call center are so f*n rude. Customer service is so poor, she shouts at me and is defensive before finding out what my problem is. I ask her to transfer me to a superior or team leader and all she does is transfers to another agent (Thank you Abraham for taking over and assisting me) - I called in 08:21 and she wasted 2 minutes of my airtime talking rudely.

2. Khanyisani Tontsi helped from another previous rude agent 2 weeks ago (I didn’t get her name) and asked me to send emails, and to this day he hasn’t responded or taken action to my requests.

I have contacted HTN via email on Monday, and they call me back to which I was not able to answer at the time, and they close my ticket saying it has been resolved. I have been calling back requesting a call back and no one is bothered to call me back to assist me.

Can someone please give your agents proper training in dealing with customers, I have worked at a call center myself and I would never speak to a customer in the manner I am spoken to. Can we also have systems that work for both the client and debtor - you are calling me to collect a debt, and if I am cooperating and even initiating to solve and close this issue and all I get it fire and no joy, then your clients are wasting time paying you to collect their money, you are just using their money to underpay agents and feed yourselves.

Really disappointed