AP
Andre P

1 reviews | Active since Apr 2012

20 Sept 2018, 13:03

HTN Attorneys are ***********

2 Months ago I made an arrangement with HTN Attorneys to pay R250 per month on my outstanding account. I have explained that I am unemployed and get R500 from my parents to pay arrears *** goes to them R250 to the other company I owe money. A month later they called again saying I am not paying and I explained everything to them again and SUDDENLY the lady says she sees I have been paying but there is not an arrangement, whilst previously I was told there was one. She confirmed to me there is now an arrangement for R250. On Tuesday 18 Sept I got a Final Demand letter threatening me and saying I am not paying which is UNTRUE. I immediately phoned them and suddenly AGAIN the agent said there is no arrangement on the system. ONCE AGAIN I explained everything and made the arrangement. I just received another call from them, this is now harassment. Less than 2 days after explaining my financial situation to them they call again!!!! I am getting sick and tired of this and of their incompetence, where arrangements disappear and agents accuse you of swearing at them.

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Replies (1)
HTN Attorneys
HTN Attorneys's reply28 Feb 2019, 15:50
Official
 Dear Andre, 
 Please note that we always strive to provide you with service excellence. We assure you that this is not the level of service that we strive for.This Reply is to confirm the repayment arrangement. With this a statement has been sent to your provided email address for your convenience. Kindly contact us on ***or *** should you require any further information.  We trust that you find this in order.  Yours faithfully, The HTN Team