HM
Happiness M
1 reviews | Active since Nov 2020
21 Nov 2020, 06:25
DOUBLE DEBITED
Can you please explain why my mandate for the amount of R 641.69 was not cancelled for the above mentioned account?
After calling several times and you guys assuring me that I will not be debited twice for this account. You guys debited my account with the settlement amount of R 1 654.12 plus R 641.69!
Can I be refunded my R 641.69 and my debit order mandate be cancelled. This can surely not be acceptable, such incompetence!
Will an agent get back to me with this matter or I'm taking this to the Ombudsman. We can not be ****med like this!
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Replies (1)
HTN Attorneys's replyOfficial
25 Nov 2020, 10:33Hello Happiness,
Thank you for bringing this to our attention.
Your complaint has now been resolved and your refund has been paid out. We apologise for any inconvenience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula
Thank you for bringing this to our attention.
Your complaint has now been resolved and your refund has been paid out. We apologise for any inconvenience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula
HTN Attorneys's reply25 Nov 2020, 10:33
Official
Hello Happiness,
Thank you for bringing this to our attention.
Your complaint has now been resolved and your refund has been paid out. We apologise for any inconvenience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula
Thank you for bringing this to our attention.
Your complaint has now been resolved and your refund has been paid out. We apologise for any inconvenience caused and assure you this is not the level of service we strive to give.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information.
Regards
Dolly Mathebula