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Xoli N
1 reviews | Active since Sept 2016
27 Oct 2020, 11:37
disgusting call center experience, the worst ever
call center agents are very rude, cut calls, promise to call you back and never do. what does one have to do to get assistance from this company
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Replies (5)0
Replies (5)
HTN Attorneys's replyOfficial
27 Oct 2020, 14:00Hello Xoliswa,
Thank you for bringing this to our attention.
Your complaint has now been resolved and our banking details has been sent to you. We apologise for any inconvienience caused and assure you this is not the level of servise we strive to give.
Kindly contact our Customer Care Team on *** or email us on *** only should you require any further information.
Regards
HTN Team
Thank you for bringing this to our attention.
Your complaint has now been resolved and our banking details has been sent to you. We apologise for any inconvienience caused and assure you this is not the level of servise we strive to give.
Kindly contact our Customer Care Team on *** or email us on *** only should you require any further information.
Regards
HTN Team
HTN Attorneys's reply27 Oct 2020, 14:00
Official
Hello Xoliswa,
Thank you for bringing this to our attention.
Your complaint has now been resolved and our banking details has been sent to you. We apologise for any inconvienience caused and assure you this is not the level of servise we strive to give.
Kindly contact our Customer Care Team on *** or email us on *** only should you require any further information.
Regards
HTN Team
Thank you for bringing this to our attention.
Your complaint has now been resolved and our banking details has been sent to you. We apologise for any inconvienience caused and assure you this is not the level of servise we strive to give.
Kindly contact our Customer Care Team on *** or email us on *** only should you require any further information.
Regards
HTN Team
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Xoli N's updateReviewer Update
27 Oct 2020, 14:19I have just responded to your last email sent to me 2020/07/01, please reply to it directly with the banking details because I have not received any email from you today.
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Xoli N's update27 Oct 2020, 14:19
Reviewer Update
I have just responded to your last email sent to me 2020/07/01, please reply to it directly with the banking details because I have not received any email from you today.
HTN Attorneys's replyOfficial
27 Oct 2020, 14:47Good day
We apologise for the inconvenience caused
Please be advised that banking details have been emailed to the email address provided on your contact detail.
Regards
Dolly Mathebula
We apologise for the inconvenience caused
Please be advised that banking details have been emailed to the email address provided on your contact detail.
Regards
Dolly Mathebula
HTN Attorneys's reply27 Oct 2020, 14:47
Official
Good day
We apologise for the inconvenience caused
Please be advised that banking details have been emailed to the email address provided on your contact detail.
Regards
Dolly Mathebula
We apologise for the inconvenience caused
Please be advised that banking details have been emailed to the email address provided on your contact detail.
Regards
Dolly Mathebula
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Xoli N's updateReviewer Update
27 Oct 2020, 14:50email received, thank you.
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Xoli N's update27 Oct 2020, 14:50
Reviewer Update
email received, thank you.
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Xoli N's updateReviewer Update
29 Oct 2020, 11:37Dolly Mathebula,
On Tuesday you sent me an email with HTN ABSA bank details to which I paid a thousand rand with ref *** as per your email. Today, I receive an email from HTN stating that they are no longer handling my account. Why did you then provide me with the banking details in the first place? Please arrange for a reversal of that payment back into my account, I will contact Wonga in the meantime.
On Tuesday you sent me an email with HTN ABSA bank details to which I paid a thousand rand with ref *** as per your email. Today, I receive an email from HTN stating that they are no longer handling my account. Why did you then provide me with the banking details in the first place? Please arrange for a reversal of that payment back into my account, I will contact Wonga in the meantime.
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Xoli N's update29 Oct 2020, 11:37
Reviewer Update
Dolly Mathebula,
On Tuesday you sent me an email with HTN ABSA bank details to which I paid a thousand rand with ref *** as per your email. Today, I receive an email from HTN stating that they are no longer handling my account. Why did you then provide me with the banking details in the first place? Please arrange for a reversal of that payment back into my account, I will contact Wonga in the meantime.
On Tuesday you sent me an email with HTN ABSA bank details to which I paid a thousand rand with ref *** as per your email. Today, I receive an email from HTN stating that they are no longer handling my account. Why did you then provide me with the banking details in the first place? Please arrange for a reversal of that payment back into my account, I will contact Wonga in the meantime.