****************... No assistance from TFG and HTN attorneys

I have a TFG account that was handed over to htn. Due to financial problems I could only pay R300 for the last year that I am with them. 2 weeks ago I requested a statement to see what my balance is. For every month they charged me collection commission fees. When I asked the statement the same day they charged me R1700 for collections fees and now my balance is back to the same amount when I started paying them over a year ago. I asked the agent why and I was just told because my account is in arrears and there is nothing they can do to assist me, I must just pay. She spoke over me and when I told her that I am the customer and she must listen to me, she told me that she phoned me and I must listen her. Is this how they assist people that's trying to pay on a monthly basis? Why are they so inhuman? Why cont they find away to assist me. Instead they want to charge all that fees so I don't have to finish my balance. With our country being in a bad state, why cont they assist. They a bunch of ******s. I have requested that a manager contact me regarding this matter 6 days ago and still no call from them