****y service paid my account charged more and still get pay up sms's

On the 6th i paid what was on the letter of demand and when i enquired on my paid up letter i was told that i was suppose to pay a further R757.15 which is a collection fee over and on top of all the interest charged on this account. The funds were than paid because i want my paid up letter and get rid of these ******. Now when i have to get my paid up letter im being told to wait 3 days i dont want to wait 3 days as i have seen on hello peter that they promise this to peiple and they still struggle to get the letter. I paid the account just give me my letter and get it over and done with and the ****** unprofessional staff like Mpho and Amahle are the least of people i would ever want to come incontact with ever again. And i am surely taking these unclear charges to the ombudsman to sort out as they r only allowed to charge a certain amount on collection and not what ur charging. For now i want my letter the rest will sort out with the credits ombudsman. We have rights a consumers