BAD Service - Unable to pay my refund which is due to me

Good day

I am trying to get a refund on my Boodle account which is paid up in 2021 already.

I already received a paid up letter.

It was told that a refund was payable, but I cannot follow up as every single time they just say that I can speak to nobody or it is referred to finance department. There is a consultant by the name of Nkosana which is extremely rude on the line whenever you speak to him he is negative as if he dont want to deal with any queries.

I have the right to speak to someone if I want to raise a issue. You cannot refuse me to talk to someone to follow up on my query. This is extremely unprofessional.

If you have all my records and bank account details, why is it so difficult to calculate and pay me what is due to me.

This is not my only account with your office. My wonga account is also heavily overpaid and that enquiry is also under investigation.

I need assistance in my refunds immediately.

Regards Andre Jacobs Boodle ***9 Wonga *** Cell ***