mM
mmathabo M
1 reviews | Active since Feb 2016
24 Feb 2016, 11:44
bad attitude
I received a from kabelo on Monday telling me that my account was in arrears I tried to explain that the account was paid up and cancelled 2015 he was rude I've asked him to call me back the next day which he failed to do so as he said he'll check with his team leader he keep telling me in future if I plan to cancel policy I should request a paid up letter I told him that I was not told and I've never received sms's stating that my account is in arrears this is the first so m waiting to see if he'll call me back today.
Helpful (0)
Replies (1)0
Replies (1)
HTN Attorneys's replyOfficial
25 Feb 2016, 16:30Hello Reitumale,
Thank you for bringing this to our attention.
Your query has now been resolved and a paid up letter has been sent to you. We apologise for any inconvenience caused.
After listening to the call our consultant acted accordingly to our standards.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information or visit our website for interesting information on our company at www.htnattorneys.co.za
Regards
Dawood Sallie
Customer Care Team leader
Thank you for bringing this to our attention.
Your query has now been resolved and a paid up letter has been sent to you. We apologise for any inconvenience caused.
After listening to the call our consultant acted accordingly to our standards.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information or visit our website for interesting information on our company at www.htnattorneys.co.za
Regards
Dawood Sallie
Customer Care Team leader
HTN Attorneys's reply25 Feb 2016, 16:30
Official
Hello Reitumale,
Thank you for bringing this to our attention.
Your query has now been resolved and a paid up letter has been sent to you. We apologise for any inconvenience caused.
After listening to the call our consultant acted accordingly to our standards.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information or visit our website for interesting information on our company at www.htnattorneys.co.za
Regards
Dawood Sallie
Customer Care Team leader
Thank you for bringing this to our attention.
Your query has now been resolved and a paid up letter has been sent to you. We apologise for any inconvenience caused.
After listening to the call our consultant acted accordingly to our standards.
Kindly contact our Customer Care Team on ***or email us on *** only should you require any further information or visit our website for interesting information on our company at www.htnattorneys.co.za
Regards
Dawood Sallie
Customer Care Team leader