ACCOUNT PAID UP IN DEC BUT ITC NOT ADJUSTED.

I have an account which was handed over to your office and in which was paid in full in December ********** 372 that is the account number but till date no update has been made with trans union to state that is has been paid over in full and closed. i have checked with trans union in the beginning of jan and they advised that your company has to confirm with them that the account has been paid in full and closed up. my dispute with them still hangs because this has not been confirmed on your side. im really glad to have paid it and will not be dealing with your company anymore and really do not wish to make any calls to the company can this be sorted out asap because now my life is on hold due to this.