Absolute Disgrace.

Last week Thursday, I got a call from one of your agents demanding that I make payment to my indebted account that is currently sitting with you guys to action.

I advised the agent I’ll make the payment on the day and so I did. She advised me to give you guys a call immediately after the payment so that I can get my paid up letter.

Shortly after making the payment, I call your offices and speak to a gent whose name I already forgot. He advised me that it takes 5 working days for the payment to reflect, which reflected the day after (on Friday). He also advised that I would’ve received my paid up letter by either Monday or Tuesday. As you can imagine, no such letter was sent.

Earlier today, I call your offices to enquire on my paid up letter and the agent I spoke to advised me that it takes 10 working days before I can get my letter sent to me. This is one ****ing letter by the way. 10 days for a confirmation letter so I can close the account that’s hanging over my head. After the first agent put me on hold for over a minute, the call gets hung up on me.

I call again about 5 minutes later and that call too gets hung up while we were confirming my details.

I don't know what kind of shoddy shop you guys are running but it’s up to **** and I spent money to get out of this ****ty situation, only for it to be prolonged by *********** staff that don’t know what they’re doing. You can go through the calls to confirm all that I’ve just said since “all calls are recorded for security purposes”.

Please, kindly sort my **** out. It’s been an absolute nightmare dealing with you.

Hopefully this email lands in the right hands and I get the service I was promised when you wanted me to pay up.

I will await your response and that letter sent to me today.