HSBC Middle East is pathetic and does not stick to agreements.

I had a loan with HSBC and had to leave the UAE unexpectedly in 2014. I tried to get hold of HSBC to settle my loan but never got a response back. Then in 2016 I received an email from the bank requiring payment. I was glad and work with someone to come up with a solution only for that person to hand the caste to someone else and it was going back and forth and I had to continuously explain the situation again and over and over. Eventually we came to an agreement to settle payment and agreed on an amount and time period in October 2016.I made payment of more than was agreed as an initial payment as an act of good faith and as per our agreement the lady told me I have six months to settle the rest. This put me at ease to find more funds and settle accordingly. A month later I receive another email stating the remainder payment which somehow increased by AED4k was due within a week. I responded to the lady asking what has changed and why payment was all of a sudden due now when we agreed to settle within 6 months. I Asked to speak to a more senior person or manager but never got that. I was told it was sent to the manager for review and never heard back from her after that. I sent emails through to follow up but no responses. I then made final payment of the initial agreement in April 2017, 6 months after the agreed settlement which was in line with our agreement. I sent emails FOr confirmation of payment or settlement of the account and never got any responses. A month ago I receive an email from another person at the bank saying my account is overdue and needed to be settled. I explained I came to an agreement with his colleague and made payment accordingly and forwarded relevant emails to him. The email clearly shows an agreement of settlement value of AED56k to be made with an initial payment and the remainder within 6 months. He continues to harass me for payment and ignores the emails and looks at one from prior to my agreement with his previous colleague even though I sent him the email trails showing immediately afterwards then agreement being made.

This is ridiculous and so unprofessional of such a large banking corporation. I acted in good faith and made settlement and nOw you want to harass me for more payment.

Please can I get in touch with someone senior to resolve This as the staff are useless and ***********!