HSBC gave me a card that cannot make payments

Terrible experience with HSBC. I recently moved to the US and I chose HSBC to set up my bank account. The card I received does not work for any payments (online/offline). I was told to contact customer service, however, my mobile phone was disconnected because I cannot make payment to my mobile services provider, hence I cannot contact customer service. I have now got multiple payments outstanding and many services unavailable because HSBC cannot give me a card that actually works for payment. I have effectively received a useless piece of plastic and HSBC has not been effective in resolving this issue at all. I am now chatting to a person on their online portal who has also not been effective in resolving this issue.