Blocked Account and cant pay back debt

<p>Help please!</p> <p>I left Dubai over 5 years ago and I have very slowly been transferring money every month whilst living in South Africa to pay back all of my Credit Card debt.</p> <p>All of a sudden about 4 months ago the monthly transfers were bouncing back and I was unable to make payments.</p> <p>I have hugely frustrated as I have tried everything to pay the full amount outstanding and close the account. I have been on the phone for hours talking to someone in Customer Support who cannot help me, I have tried complaining through the online service and I get stupid replies saying please come into the bank and update your Emirates ID Card. DO they not read the emails? I do not LIVE in Dubai and I cannot just walk in.</p> <p>I managed to ask my boss in the UK to send a colleague to the bank as they were traveling to Dubai for work. So this person I have never met went into the bank to make the payment and they said the same thing to her. The account is blocked and we cannot accept the money.</p> <p>So Dubai keeps complaining that people run away from their debt and now I know why- they make it impossible to pay it!</p> <p>I am an honest person and want this resolved as I don't want to get banned from Dubai. Can anyone give me advice on who I can contact in HSBC to get this sorted.</p> <p>Regards</p> <p>Tamin<br />+27 78 ********** <br **********