Unacceptable delay in performing registration

I am a practitioner lodging a formal complaint against the HPCSA for unacceptable delay in processing my specialist registration. After losing my first set of documents (delivered by registered mail), they have had the second set since June 2, and they are not yet even captured on the system, according to my weekly telephone calls to follow up. The HPCSA is unfairly limiting my ability to practice the profession for which I have trained. Not having a valid specialist registration puts me in a tenuous position with my employer (the Department of Health) who expects specialist-level services. Pleas address this issue immediately.