Poor Service with lack of responsibility

I was suspended in 2020 first week of December. I paid the same week and wrote to HPCSA an email asking about my penalties as i was not practicing that year and intending to fix my things to start practicing in 2021. Shocking enough there was no response until i went to their offices and i found none except security who gave me the F18 form and phone number. I filled the form and send it back to every HPCSA email i can come accross on my mails still explaining that i need to know my penalties. I phoned spoke to a lady who eventually dropped the phone on me. Early 2021 when i phoned, some lady eventually answered the call after so many attempts and she referred me to clients services where a lady tried her best to help. I was then left with Ramaano who couldn't help and referred me to Bertha Bochele whom sent me a big sum of money claiming i owe but after hearing my story she asked me to forward all the emails since 2020,which i did. Bertha then referred the matter to Mohamed Imran whom only responded by saying "please send F18 form" of which was attached to all emails forwarded to him i did send the F18 and he never got back to me.

I kept on sending him (Mohamed) follow-up emails with no response from his side until i heard their offices are now back in operation. I then last week walked in and request for him. He then gave me another F18 form apologising that they have too much work hence he didn't get to respond to my emails but promised to get a quotation for restoration on my behalf. The next day he emailed me a quotation with a huge sum that i should pay which is since 2020.i disputed the mater with the reason that should they have responded on December 2020 with the penalties requested we wouldn't be in this position. I asked Mohamed to review the penalties and take responsibility for their bad service and review the matter because while trying to get panalties, i paid for 2021 to avoid been charged more. I told Mohamed that they have all this in records and should just do what's right by me as i need to start practicing. Till today no response Mohamed and the rest of HPCSA emails being copied. I need this matter resolved soonest so that i can start practicing.