Poor service

I made the payment to restore my practice on the 24th of November and submitted form 8 today is the 8th of December not yet restored and I was told it takes maximum of 14 days and today is the 15th day . I ask to be given the direct number of the superior in the department I was told that she is on site delealing with registrations I ask which site is she on the gentleman I was speaking to had no clue and went on to ask for her direct number and email .when I call her . She doesn't answer nor respond to my emails my case number ***4