No accountability at the HPCSA

I went to the HPCSA on 10 July. Got there and was told that the Registrations department was closed from 10am to 2pm because all the staff had gone to a memorial service. They got back but it was only at 16h55 that I made the final payment and waited for my certificate. Before then, when it was closing time the cashier left even though she could see that there were still people, who might I add, had been sitting there while they were at the said memorial service. Her colleagues called her to come back because myself and another gentleman told the remaining staff that we were not leaving until we were assisted. She came back and ranted about how her child/sister didn't have transport. Some of the people waiting had flown in from Durban but there was no consideration for them when they stated that they would miss their flight. I left shortly after 5pm only to get home and realise that my certificate was printed upside down! I called the HPCSA the following morning and no one has gotten back to me. The HPCSA personnel deliberately provide poor service because they are not held accountable. All complaints are handled by the call centre, shielding the operational staff from their incompetency. We pay for their services and should not be treated like this.