Bad service - not answering telephones or email

<p>I went to the HPCSA and requested which was necessary to register as a student councelor. The lady at the reception of the client centre helped me with all the necessary documentation. I went to the university and spent one full day to complete the process and the HPCSA issue me my certificate. 2 days later they informed me that it was a mistake and they will arrange that the certificate will be pickedup. They were VERY quick to come and collect the certificate but now they won't refund me. Every time I contact mr Amukelani he has some excuses that the financial department must do it - shifting the blame. So frustrated and unpleasant first time experience with the HPCSA.</p>