****PY HP SUPPORT> WARRANTY WORTH ******ALL

I bought an expensive HP laptop a couple of years ago with a warranty, where the promise was home-based repair within 48 hours. My laptop crashed - called the call Centre and after a couple of tests, they made the diagnosis of memory failure. The call center referred me to a local service provider. They said they would come to my office 24 hours later. The following morning, I was informed that spare parts were not available, and they would come the following day. A second phone call from them and was informed that the spare part was not available. I asked for a temporary replacement to use until the part arrived. THey only repair and do not provide laptops. Since then, not a peep from the service provider.

I tried to contact HP SA. What a ****** joke. The numbers on Google are not active. I called the HP online store - they gave me a number - only to be told that they also do repairs and don't have spare laptops.

This is such sh*t service! Meanwhile, I cannot complete essential work.