Order delivered at wrong address , HP Store reluctant to rectify.

Bought an article from HP Store online on 21 April 2021.I had to constantly follow up on delivery , HP shop's reply was " in transit". On 2 July 2021,I were informed by HP Shop that their courier delivered my parcel at the wrong address. I requested a refund ,but the ignorance and reluctance of HP Shop to solve this matter is so unprofessional for such a leading brand name. I am using only HP products in my business, what a waste.