No product, no service

On the 14th of April I bought a printer from the online store, urgently needing it to be delivered asap. 1 week later, 21 April, I start phoning the company asking about my order. Many times with empty promises from staff to phone me back. Not 1 callback or email. 22 April I finally had someone told me the parcel was delivered at Steers as instructed and Izikele signed for it. According to my friend, the owner of Steers, there is no-one by the name Izikele working there, but again she promised to phone me back with proof from the courier. NEVER DID. 23 April I sent an email with my request, thinking that I need to get some proof on paper. No answer. 24 April, another call to them, another promise to phone me, or sent me email proof from the courier. But as I came to expect, no response. All I want is the waybill to confront the employees at Steers, but I believe it has been delivered to the wrong Steers.