CM
Conroy M

1 reviews | Active since Sept 2011

06 Sept 2015, 09:05

Never HP again (unless they wake up).

I have an HP Scanjet G2710 Document Scanner.<br> It works VERY well.<br> Now the small plastic hinges of the cover plate just snapped on opening it.<br> It's impossible to operate it with two hands now, and I don't have three. <br> It still scans properly but putting the document in properly is a big problem.<br> <br> Now my complaint.:<br> I took it under my arm to the HP shop to ask if, just perhaps, this problem was recognised as a product deficiency.<br> The shop assistant didn't let me finish one sentence, gave me a small bit of paper with an (obviously subcontractor)'s details. No questions, no \let me see"";15/09/10 14:09;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;337569;952;15;2;0;0;0;0;2;NULL;NULL;NULL;15/09/05 19:55;15/09/06 7:06;No sauce with meals;9,01E+12;Paul;***;Paul, the manager of Ocean Basket brought our food and I politely asked him for some sauce as there was nothing on our table. He looked at me for a few seconds as if he wanted to know why I wanted sauce. I then said I would like sauce with the meal and he pointed to my table and said in a sarcastic manner \But you have chilies.\"" I expected better attitude especially seeing that Paul was the manager of this branch. If I want sauce with my meal why should I give an explanation? I am paying for good food and service"

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Replies (1)
Hp Shop
Hp Shop's reply10 Sept 2015, 14:09
Official
Hello Conroym,

Hi Conroy

Please accept my sincere apologies for your poor treatment in our Cresta store. Our expectations for all our staff is that they make customers feel cared for and every issue is taken seriously. We have fallen well short of this, and I'm very disappointed you left the store without a solution. I have taken this up with the store manager, Ronald, and the staff member involved.

Ronald has contacted you personally, and I hope that he has helped you with the issue and provided some support. Please feel free to contact him for anything further.

Please also let me know if there is anything I can do in future.
Regards
Matt Sledge
General Manager