Just No Luck - My HP Experience

Dear Matt and Sheilesh,

Thank you for your email however a very big concern and frustration from my side.

I cant except this offer as discussed with you moments ago today @ 09h25 and my reasons are as follows. (" Our conversation was recorded just so I have fact ")

Yesterday 08 Feb 2018 you ( Sheilesh ) called me and advised me that I have one of two options. First would be to have the laptop sent in where they will reformat to its original state, second would be to swap it around for the same model. (" I explained to you that option two would work for me and I am willing to rather spend more money if need be ") I sent you an email stating this with an idea of what I was willing to spend. (" If you only had the one option then the second option should not have ever been made nor spoken of, false hope given once again. Voice recording to back my statement ") Repair centre has already advised that nothing was wrong with the Laptop and it was assumed by HP that it was just a Hardware issue and not a software issue. So Diagnostics tests were only run for Hardware and not software because of an assumption and not facts. (" Damage report to back this up, However I received an email stating that the laptop OS was not active. ("We reinstalled the OS because the OS that was on the machine was not activate") If this was indeed the case why was this not picked up before it was assumed it was a Hardware and not a Software Issue and this cant be my fault?????.")I have been down this avenue before and not a very good experience, so I am not willing to wait another week or two agin for something that should have been dealt with and corrected the first time.

Thank you all to date for the help given but I do believe that the only way we are going to resolve this issue is for me to expose this on social media and advise other of my misfortune and to revert and pursue the legal route. (" All email and recorded telephonic conversations will be used ")

I have indeed leaned a very valuable lesson here and I am up for the challenge that has been granted to me. I will NOT walk away from this laying down and will fight with all I have to prove a very valuable POINT.

Be blessed and have the best weekend ever.

Reply from HP -

Good day,

Thank you for taking the call from our head of operations, just to confirm you shut him off by saying you want to continue with the matter legally instead of hearing how we would like to try and help you. As mentioned by my head of operations you are welcome to continue legally as we are only abiding by the law, we also acknowledge that your calls are recorded to our advantage to confirm your resistance against continuing the call.

Reply for me -

Good Day Ronald,

In my situation being sent from pillar to post and after numerous emails i really don't think anyone can blame me.

The call clearly was not made for my convenience but more of a intimidating tactic to feel I have no chance at getting a case.

This is the HP experience I have experienced.

Your email and his call are noted.

Have a fantastic and blessed weekend.