I am very disgust at the level of service i received, or the lack of, from HP, over R55k later

I purchased HP Spectre x360, i7 laptop from HP Canal Walk, Cape Town, after a good campaign and advice from the shop that this is a good product. R36 000 and 7 months later the laptop crushed and the motherboard had to be changed. Since then, the camera and the audio does not work. I have contacted HP countless time to try and get this resolved. The laptop has passed warranty period and now i am sitting with the laptop that does not work. After the motherboard change, the laptop would come-on at times. Because of my work, i had to buy another laptop, R17 000. Regardless of my countless effort to get HP to resolve this, Online and at the store in Canal Walk or Johannesburg Office, they just don't care. I sent am email to HP international and Reginal office, 2020 Oct/Nov, i haven't received any response or acknowledgment of receiving my emails. Do not waste your money and purchase this product.