HP SHOP UNTOWARD CUSTOMER CARE ATTITUDE

Hello Peter

I have always been seeing people complain in your platform and thought it was unwarranted, until the experience I have just had with @ HP SHOP in GATEWAY Durban warranted me to voice my frustration also.

Long story short, bought a laptop for 15k in October 2018, had hardware problems as early as January 2019 and went to report, and was given a telephone number to report faults, which I was calling daily with no sucess.

NB: Just this month when Inwent to report again, the sales representative instore gave me an email address and they eventually sent a courier service to pick it up.

To my great amazement, their technical department (repairs) has aceded that, my laptop has NEVER fallen or broken but they are now QUOTING me for hardware repairs, telling me a ***** was off, and holding me at ransom for a small rubber which has been hanging loose from the same of my first reporting and decide to put it back through a small glue.

I MA GATVOL and UTTERLY DISAPPOINTED by their uncaring ethics.