HP Shop should be able to do better!

I accept it is lockdown, I know things are not operating smoothly, but I ordered cartridges online in mid-April, my credit card was debited on 19 April. I was emailed and told the parcel was dispatched and I could track it. 6 weeks later, 2 emails later and numerous calls to the helpline which ring off due to heavy call volumes i was informed today that the order was cancelled. Corona virus is giving the perfect excuse for shoddy service.