ZL
Ziyaad L

1 reviews | Active since Oct 2015

18 May 2016, 10:33

HP - P for Poor customer service

<p>I had placed an order for a printer and paid via instant SID EFT. After proceeding with the payment my bank account was debited and I recieved a payment confirmation from my bank, however, the HP site did not give me any formal payment confirmation but instead just said "your order number is HP150900". I quickly went to find a tab in which to track my order but there was no facility available to do so. I then went on to email HP and after 2 emails I still have no response. I have tried calling them as well 4 times but each time the call is unanswered.</p> <p>I would definitely NEVER reccommend purchasing from this site. Where is my money?! It has been taken out of my account but there is no confirmation of my order or expected delivery date or tracking number. I am furious. </p>

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ZL
Ziyaad L's update19 May 2016, 08:48
Reviewer Update
It turns out it was the bank that had been at fault and not in fact HP, thus I must apologise for the above review and I would like to thank Sandeep in the customer service department for his extremely thorough and kind approach to the situation. I would definitely purchase an HP product in future, and am eagerly awaiting my order.