HP Online is pathetic with non-existent service

On 14 April 2020 I placed an online order for printer cartridges and the payment for R1 620.00 went through on 17 April. From 4 May I have called their centre number *** several times to find out what the delivery status is. So far I have wasted over 30 minutes of airtime while I listen to their music. I called HP Fourways Mall store to find out if they could help me, but despite taking my name & number down, I have not had any feedback from them. My HP laptop died two weeks ago and I asked HP Fourways for a quote to replace it. I am still waiting for a response on that too.

I have been a loyal customer of HP for more than 20 years - laptops & printers - HP have definitely lost me as a customer. I bought a Dell laptop to replace my HP and when my HP printer dies, I will certainly not get another HP printer.