NM
Natasha M
1 reviews | Active since Apr 2014
19 Apr 2016, 17:25
HP - Offering the silent treatment
After 5 calls made to HP, waiting 5 days for a delivery and being told 3 times that I would be called back with information I am still waiting for the delivery of a R16999 order. <br> <br> This is the last time I ever order something from HP, I won't recommend them to anyone. <br> <br> The blame just keeps getting shifted between HP and their courier service, Dawn Wing, neither can give information about where my package is. Shameful
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Hp Shop's replyOfficial
20 Apr 2016, 08:54Hello skyliz,
Hi Natasha,
Hope you are well.
I would kindly like to inform you that have emailed you last night around 10pm, as I had promised to get back to you.
I had confirmed that you are situated in an outlining area and Dawn Wing our courier service will only service those area's on certain days as per our telephonic conversation.
Once again I apologize for the late delivery as we had already shipped out the unit on the 14-04-2016. Dawn wing has confirmed this morning and via the email that was sent to you that the order will be received on your side by today.
Please feel free to give me more feedback as you do have my email address and direct contact details.
Thanking you kindly,
Regards,
Sandeep Dhanee
Hp Shop Team
Hi Natasha,
Hope you are well.
I would kindly like to inform you that have emailed you last night around 10pm, as I had promised to get back to you.
I had confirmed that you are situated in an outlining area and Dawn Wing our courier service will only service those area's on certain days as per our telephonic conversation.
Once again I apologize for the late delivery as we had already shipped out the unit on the 14-04-2016. Dawn wing has confirmed this morning and via the email that was sent to you that the order will be received on your side by today.
Please feel free to give me more feedback as you do have my email address and direct contact details.
Thanking you kindly,
Regards,
Sandeep Dhanee
Hp Shop Team
Hp Shop's reply20 Apr 2016, 08:54
Official
Hello skyliz,
Hi Natasha,
Hope you are well.
I would kindly like to inform you that have emailed you last night around 10pm, as I had promised to get back to you.
I had confirmed that you are situated in an outlining area and Dawn Wing our courier service will only service those area's on certain days as per our telephonic conversation.
Once again I apologize for the late delivery as we had already shipped out the unit on the 14-04-2016. Dawn wing has confirmed this morning and via the email that was sent to you that the order will be received on your side by today.
Please feel free to give me more feedback as you do have my email address and direct contact details.
Thanking you kindly,
Regards,
Sandeep Dhanee
Hp Shop Team
Hi Natasha,
Hope you are well.
I would kindly like to inform you that have emailed you last night around 10pm, as I had promised to get back to you.
I had confirmed that you are situated in an outlining area and Dawn Wing our courier service will only service those area's on certain days as per our telephonic conversation.
Once again I apologize for the late delivery as we had already shipped out the unit on the 14-04-2016. Dawn wing has confirmed this morning and via the email that was sent to you that the order will be received on your side by today.
Please feel free to give me more feedback as you do have my email address and direct contact details.
Thanking you kindly,
Regards,
Sandeep Dhanee
Hp Shop Team