HP APATHETIC SERVICE AND NOT COMMITMENT TO COMMITMENT MADE

I purchased a HP laptop from the Menlyn store on Friday 15 Jan 2021. When setting it up it was noticed that the speakers were not working. It was returned to teh store the following morning and Thabo advised that they do not do refunds and it is done by HO. He said it would be processed by Wednesday 20 Jan 2021. What a surprise that the money did not reflect. Calls eventually established that he had not done any processing except for the credit note that was given to me. Now it is a mission to try and recover our cash paid. Called the call center 3 times for at least 5 minutes a time ....no answer. ITO the Consumer Protection Act the amounts is supposed to be refunded immediately. no joy here either.

THIS IS REALLY DISAPPOINTING FROM A GLOBAL BRAND SUCH AS HP