Dont buy HP products. Their Warranty policies are not customer friendly. Pathetic Service

Good day Lisa,

You spoke to me on tuesday, regarding my HP laptop with smart drive error, which has been a real pain in my butt for basically 3 weeks now.

I run my own business, and have been seriously inconvenienced by HP's lack of giving a **** about their client and putting their clients first. I have had customer complaints myself because I have not been able to do work as I was suppose to, resulting in me losing money and one client as well, all because of HP.

Your people could not give a flying **** about delivering proper service, and like I said to you, its probably not your fault, but you are unfortunately the contact person in this case. This has been an absolute horrific experience dealing with a HP warranty claim, that in the first place should not be any of my concern. You people should have sorted this out way sooner or given me a new laptop.

From the start, I explained that I work for myself, that I use this laptop for basically everything I do and I use it every day, but that just seemed like it was like water off of a ducks back. Even yesterday, according to Computer Gadgets, your guys in JHB said the laptop was 100% sorted, so we wanted to get it here as soon as possible. I thought that maybe your agents/employees or even HP them self, would have realized what an inconvenience your product and poor service caused me, and that you people would have thought to get that laptop to PE on the first flight out, but once again this morning, we are the people who need to follow up because you people are to ****ing pathetic to deliver any kind of decent customer service, knowing full well that I have already been waiting for 3 weeks to get this ****ty product that you guys manufacture sorted out.

I have always bought HP products, even my printer is HP, but I can tell you one thing, I will in my life never buy a HP product again. I will never recommend a HP product to anyone again and I will be smearing your name everywhere I possibly can, because just as you ****ers don't give a **** about your clients, I am seriously not giving a **** about your brand any longer.

I went out yesterday and bought myself a Dell Latitude 14" 3480, i3. I also bought myself a new Epson E3070 ink tank system printer. I seriously don't want anything to do with a product where the customer comes stone cold last because of a ****ty HP product that failed. In fact, my business partner got rid of his HP equipment as well, and we will also be getting rid of anything to do with HP in our offices. So as soon as I receive my piece of **** HP laptop back, I will be getting rid of it together with the printer.

You will be losing quite a number of clients because of this, and I can also tell you that you have lost one or two retailers in Port Elizabeth as well. I wont be shocked if you don't give a **** about losing one or two clients as it seems your heads are so far up your own asses.